Shipping Policy
Last updated: 2026-10-20
This Shipping Policy explains how HydroJug processes and delivers online orders.
Order Processing
Orders are usually processed within 2-3 business days after payment is confirmed. Processing times may be extended during holidays, high-volume periods, or when additional order verification is required.
Shipping Destination
We currently provide shipping for customers in the United States. Available shipping options and fees are shown at checkout before payment.
Estimated Delivery Time
After an order has been processed, estimated delivery usually takes 5-10 business days. Delivery times are estimates and may vary due to carrier delays, weather, customs checks, address issues, or other circumstances outside our control.
Shipping Cost
Shipping costs are calculated and displayed at checkout. Any applicable taxes, duties, or additional charges will be shown when required.
Tracking
When tracking information is available, we will send it to the email address used for the order. Please allow time for the carrier to update tracking details after shipment.
Incorrect Address
Customers are responsible for providing accurate shipping information. If an order cannot be delivered due to an incorrect or incomplete address, please contact us as soon as possible at trucenielsentbup@outlook.com.
Contact
If you have questions about shipping, please contact us at trucenielsentbup@outlook.com.
Store-Specific Conditions
- How orders get from the warehouse to your door.
- Typical packing and fulfillment takes 2–3 business days.
- During sales and product releases, processing can stretch to 5–10 days .
- Orders with custom etching may add a few extra days because those items are made to order .
- The shipping clock — standard or expedited — starts once the order leaves the warehouse, not when the order is placed.
- Free standard shipping applies on orders over $54.99 .
- Expedited options may show at checkout depending on your address and the items in the cart.
- The cost and estimated window appear before you confirm payment.
- Tracking goes out as soon as the order ships .
- If tracking hasn’t moved in a while, that usually means the carrier hasn’t scanned it recently.
- For shipping damage, report it within seven days of delivery with stickers and tags still attached.
- We’re not responsible for lost, stolen, or damaged orders after delivery, or for orders sent to incorrect addresses entered at checkout .
- Double-check the shipping details before submitting.
- Unclaimed or undelivered packages that don’t make it back to us won’t be refunded.
- If an unclaimed or undelivered package is returned to the warehouse, the refund will be issued minus any applicable fees .
- Orders placed on weekends or major holidays are processed the next business day.
- Delivery estimates are estimates, not guarantees — carriers have good weeks and bad weeks.