What’s the difference between a return and a warranty claim?
Returns are for change-of-mind situations. You have 30 days from delivery to send an item back, in new condition with tags attached, and you cover return shipping. A warranty claim is for manufacturer defects — things that went wrong in production, not from normal use. The limited lifetime warranty covers those defects but not wear and tear, accidents, drops, odor issues, negligence, or laser etching. Warranty claims need proof of purchase, photos, and a description of the issue.
Can I return a sale item or a mystery box?
No. Sale purchases, giveaway winnings, and mystery box products are final sale. Customized items with laser engraving are also made to order and don’t fall under standard return eligibility.
How long does shipping take?
Processing is usually 2–3 business days. During launches and sales, allow 5–10 days. Custom etch orders take a little longer. Once the package leaves the warehouse, standard shipping timelines apply. Free standard shipping kicks in over $54.99.
My tracking number hasn’t updated. Is the package lost?
Probably not. Tracking gaps happen when a carrier hasn’t scanned the parcel recently. Wait a couple of business days. If there’s still no movement, contact support with your order number.
What if my order arrived damaged?
Report it within seven days of delivery. Keep all stickers and tags attached and have photos ready — they’re required for the claim. Don’t discard the packaging before hearing back.
Do you ship outside the United States?
Shipping options and availability are shown at checkout based on your address. International orders may be subject to separate terms, duties, or fees depending on the destination.
Can I change my shipping address after ordering?
Sometimes, but not always. Reach out as soon as possible with your order number. If the order hasn’t shipped, there’s a chance it can be updated. If it’s already in transit, the address is locked. We’re not responsible for orders sent to incorrect addresses entered at checkout.
What payment methods do you accept?
Major credit and debit cards, along with the alternative payment options shown at checkout. Availability can vary depending on your location and order details.
How do I start a return?
Use the return portal linked on this site. Labels issued through the portal need to be used within 14 days. Returns must be sent back within 30 days of delivery, and return shipping is paid by the customer. Approved refunds process within five business days of arriving at the warehouse.